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for bereaved families



When a baby dies suddenly and unexpectedly, the death is a terrible shock and can be one of the most distressing events that can ever happen.  If you are reading this because you have experienced the death of a baby we offer you our deepest sympathies.

We offer confidential support to anyone affected by the sudden and unexpected death of a baby or young toddler. This is available immediately or at any later time in your lives. This support is for families, friends, carers and professionals.

We have different ways of supporting you through this difficult time; we provide a range of services and can provide details of other organisations which might be helpful.


If you would like the opportunity to talk freely, for as long as required, with a sympathetic and understanding listener please call our Helpline: 

Bereavement support 
0808 802 6868

Calls to our Helpline are free from all landlines and most mobile phone networks. The Helpline is open:

Monday – Friday                                 10am-5pm
Weekends and public holidays         6pm–10pm 
(answered by trained befrienders, all with personal experience of bereavement)

The Helpline does not offer a formal counselling service but is a listening service. Open every day of the year, our Helpline Advisers answer during office hours, and at weekends and public holidays the calls are answered by bereaved parents and grandparents. Everyone who contacts our bereavement support line will be offered to be linked with a Befriender.  Befrienders are themselves bereaved parents, grandparents and other relatives, who offer personal support which is arranged via the Helpline. The befriender will contact by phone or email, and can stay in contact for as long as you both agree to.

We welcome all feedback about our Bereavement Support and Information and Advice services

Other support

We also offer other ways of getting support:

Discussion forum: a bereaved parents’ discussion forum where families can receive and offer support to each other and share knowledge and advice. 

In Memory website: Our In Memory site offers bereaved parents the chance to create an individual memorial page for their child, and other family members and friends can also add their tributes. Please visit 

Family Days: Lullaby Trust’s regional staff organise free Family Days every year across England, Wales and Northern Ireland. They are held at a place such as a theme park or country venue where you and your family can enjoy time in relaxed surroundings, and meet and talk with other families and befrienders, if you wish.

Other useful contacts >>

bereavement support: 0808 802 6868
information & advice: 0808 802 6869

The Lullaby Trust

11 Belgrave Road
London SW1V 1RB

Office: 020 7802 3200
Registered Charity Number: 262191
Registered Company Number: 01000824

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