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Our Befriending Team play a vital role in providing a positive bereavement support service to so many families. For many, the support of a Befriender has become “a life-line”. Our Befrienders have a personal understanding of the sudden and unexpected death of a baby or child and offer support for as long as needed. They can identify with the many questions, thoughts and emotions that so many callers to our Helpline want to talk or ask about.

We currently have over 60 Befrienders across England, Wales, Northern Ireland and one in France. Our Befriending Team is made up of; Mums, Dads, Grandmothers, Siblings and Aunts. We welcome future applications from anyone interested in becoming a Befriender.

Befriender Training 2017

Saturday 6th May, London
Saturday 10th June, in South West region (exact location to be confirmed)
Saturday 23rd September in North West region (exact location to be confirmed)
Wednesday 15th November, London

application form

How can I become a Befriender?

We welcome applications or calls from any bereaved parent or close relative of a baby or child up to the age of two years. We ask that you be at least four years from the time of your baby or child's death.

What does befriending involve?

As a Befriender you will give one to one support to other bereaved families. This could be by phone email, or occasionally face-to-face, depending on what you and the family have agreed. The Lullaby Trust will match Befrienders with those who have requested befriending and we will continue to offer support to you.

In between supporting families by phone or email, there is also the opportunity to support at our annual regional popular Family Days.

How do I get trained?

If you would like to become a Befriender, please download the application form or email

We run annual Training days and invitations are posted via social media, or via direct contact to the Support Team. You will be asked to attend a training day: an application form and relevant paperwork will be sent in advance and the chance to speak to one of the Helpline Team about the day. Our training is not an accredited course, but focuses on active listening and other relevant skills to help assist you in your role.

On the day you will receive specialist training on how to give effective support, and use your skills fully. This includes small group exercises and open discussions.

After your training and you have “signed-up”, you will receive a Befriender Volunteer Pack, which will help guide you through your role, be invited to the annual Befriender Conference and any other training.

How much time will I need to commit as a Befriender?

We will always talk to you before we match you with a parent or family member, so we can discuss their possible needs and your availability. The needs of individual Befriending can vary from one phone call, to support over several months, or in some cases years. Throughout your Befriending you can agree times or ways of contacting that suit you both, so that being a Befriender can easily fit with any other commitments you may have.

Befriender Stories

Below some of our Befrienders share their heartfelt stories of when their baby, grandchild, niece or nephew died…… 

Anne-Marie Corrigan's story >>
Robert Weeks' story >>
Rupal Kantaria's story >>
Victoria Thomas' story >>








bereavement support: 0808 802 6868
information & advice: 0808 802 6869

The Lullaby Trust

11 Belgrave Road
London SW1V 1RB

Office: 020 7802 3200
Registered Charity Number: 262191
Registered Company Number: 01000824

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